Mb8mys takes the privacy rights of every member seriously. This document explains in detail how we collect, use, store, and protect your personal information while you use our platform in Malaysia.
We invest in the best technology and procedures to ensure every member's personal information is always protected.
All data transmitted between your device and mb8mys servers is protected by industry-standard 256-bit SSL encryption. This means no one can intercept or read your information in transit.
Members' personal data is stored in data centres equipped with strict physical and digital access controls. Only authorised personnel have access to such data, and all access is logged for audit purposes.
Mb8mys has never and will never sell, rent, or share your personal data with third-party advertisers. Your information is used solely for platform operations and to deliver a better gaming experience.
The mb8mys Privacy Policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect your rights as a data subject and ensure that all data processing is carried out lawfully and transparently.
Mb8mys members have full rights to access, amend, or request the deletion of their personal data. This process can be easily initiated through our 24/7 customer support channels.
The mb8mys security system monitors for suspicious activity around the clock. Should any unauthorised access attempt be detected, our system will respond automatically and alert our security team.
Mb8mys collects your personal information in a transparent and responsible manner. We only collect information that is strictly necessary to provide you with a high-quality service as a member of our platform in Malaysia.
During the registration process and use of the platform, you will be asked to provide information such as:
When you access the mb8mys platform, our systems automatically record technical information necessary to ensure the platform operates correctly and securely:
| Type of Information | Collection Purpose | Retention Period |
|---|---|---|
| IP address & estimated location | Security & Location Verification | 90 days |
| Device type & web browser | User experience optimisation | 90 days |
| Game activity logs | Game integrity & auditing | 5 years |
| Financial transaction records | Financial & tax compliance | 7 years |
| Session cookie data | Login verification & preferences | Session only |
To comply with anti-money laundering legal requirements and to ensure the security of your account, mb8mys may require identity verification documents (KYC). These include a copy of your MyKad, passport, utility bill as proof of address, and bank statement. All KYC documents are stored in a fully encrypted environment.
Every piece of information we collect has a clear and legitimate purpose. mb8mys does not use your data for any purpose beyond the scope stated in this Privacy Policy.
Mb8mys understands that your trust is our most valuable asset. We do not share, sell, or disclose your personal information to external parties except in the following limited and strictly controlled circumstances:
We work with selected service providers who assist us in operating the platform. These include payment processors, KYC verification providers, and technical infrastructure providers. All parties are bound by strict confidentiality agreements and may only use your data for purposes we have specified.
Mb8mys may be required by law to disclose certain information to competent authorities such as Bank Negara Malaysia, the Financial Intelligence Unit, or law enforcement agencies when requested through proper and lawful channels.
In cases involving fraud, legal action, or serious security threats, mb8mys reserves the right to disclose necessary information to legal counsel or relevant authorities, solely for the purpose of protecting our legal rights and the safety of other users.
The security of your personal data is the highest priority at mb8mys. We implement multiple layers of protection to ensure your information is always kept safe.
While we do everything in our power to protect your data, no security system is entirely foolproof. We encourage you to take your own protective measures as well, such as using a strong and unique password and never sharing your login credentials with anyone.
Mb8mys uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use and their purposes:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Login verification, session security, core platform functions | No – required for core functionality |
| Performance Cookies | Platform usage analytics, technical error detection | Yes – via browser settings |
| Preference Cookies | Saving your language preferences, theme, and display settings | Yes – via browser settings |
| Session Cookies | Maintaining login status during active sessions | Deleted after session |
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the mb8mys platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.
Mb8mys retains your personal data for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. We do not retain data longer than necessary.
Active account data is retained for as long as your account remains active. Once an account is closed, general data will be kept for a maximum of 2 years for support and dispute purposes. Financial and transaction records are retained for 7 years in accordance with Malaysia's tax and financial legal requirements. Security and audit logs are retained for 5 years.
You may request the deletion of your personal data at any time by contacting our support team. Requests will be processed within 30 working days. However, we may be required to retain certain data as mandated by law, even after a deletion request has been received.
As an mb8mys member and data subject under Malaysia's PDPA, you have the following rights, which you may exercise at any time:
Request a copy of all personal data we hold about you in a readable format.
Update or correct any inaccurate or outdated personal information in your account.
Request deletion of your personal data when it is no longer needed for its original collection purpose.
Object to the processing of your data for any specific purpose, including marketing communications.
Receive your data in a structured format that can be transferred to another platform if needed.
Request that we restrict the processing of your data during any ongoing dispute or review.
To exercise any of the above rights, please contact the mb8mys customer support team. We will process your request within a reasonable timeframe and notify you of the action taken.
The mb8mys platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.
Mb8mys employs an age verification process during registration and the KYC process to ensure all members meet the minimum age requirement. We are fully committed to protecting children and young people from all forms of online gambling.
Mb8mys reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or current industry practices.
Whenever significant changes are made, we will notify you via:
Continued use of the mb8mys platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
Previous versions of our Privacy Policy are available upon request through our customer support channels for reference purposes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mb8mys handles your personal data, our team is ready to assist.
Live chat 24/7 is available on the mb8mys platform for immediate responses.
Visit page FAQ us for answers to frequently asked questions about privacy and account security.